Banking & Finance
Cross-sell products while callers wait on hold
Financial institutions handle thousands of calls daily, from balance inquiries to loan applications. Every minute a customer spends on hold is a missed engagement opportunity. With TunePoa's ringback tone service, banks and financial service providers can cross-sell products, share security alerts, and promote digital banking adoption — all while the caller waits. Campaign-specific tones can be swapped in real time, ensuring your messaging stays relevant and timely.
Product Cross-Selling
Promote loans, savings accounts, or new card products to waiting callers, turning every hold moment into a revenue-generating opportunity for your financial institution.
Branch & App Information
Announce branch hours and mobile app features automatically, keeping customers informed and encouraging digital adoption that reduces call centre load.
Fraud Awareness Messages
Play fraud awareness messages to build customer trust and demonstrate your commitment to security, reinforcing your institution's reputation for safeguarding client assets.
Campaign-Based Tone Swaps
Swap tones during campaigns (e.g. end-of-year bonuses, festive promotions) in real time, ensuring your messaging stays relevant and timely across all customer touchpoints.
Proven Results
Increase in product cross-sell
Reduction in repeat enquiries
Digital adoption rate
Automated brand messaging
How Banks Use TunePoa
National Retail Bank
A top-5 African bank plays promotional messages for savings accounts and credit cards during hold time, generating over 1,200 new product sign-ups per quarter without any additional marketing spend.
Microfinance Institution
A microfinance provider uses TunePoa to broadcast loan repayment reminders and financial literacy tips, reducing late payments by 28% in the first six months of deployment.
Insurance Provider
An insurance company runs seasonal fraud awareness campaigns as ringback tones, building customer trust and reducing phishing complaints by over 40% during high-risk periods.
Three Steps to Smarter Engagement
Upload Your Financial Message
Record security alerts, product promos, or branch information. Our team can also produce professional messages tailored to your brand voice and compliance requirements.
Schedule Campaigns
Set campaign windows, target specific customer segments, and rotate messages automatically. Run end-of-year bonus promotions, fraud awareness weeks, or product launches on schedule.
Go Live Across Carriers
Your tone activates on all connected telecom networks in minutes. Real-time analytics show you exactly how many callers heard your message and when.
Ready to Turn Hold Time Into Revenue?
Join financial institutions across Africa already using TunePoa to cross-sell products, reduce enquiry volume, and build trust — all while their callers wait.